We custom make our vellies per order and to your specifications!
Why a Shop @ Vellies Ville
1. Our products are 100% handmade quality.
2. We use sustainably sourced local genuine leather from tanneries in Capetown, Durban & Northwest.
3. When you buy from us, you support over 20+ independent crafters & entrepreneurs all over South Africa.
4. We are proudly South African & are geared to empower the youth and woman in the workplace.
5. Our customer service team is very passionate and we strive to think ahead, and solve every ticket we get, and keep frustrations low and satisfaction high.
6. Collective 23+ years industry experience.
How We Work
1. Choose and place Order. Add comment on how you will want us to make it.
2. Our reps will get in touch with you to finalize order.
3.Your order is processed and is sent to the factory. Our lead time is 15 - 20 working days to make.
4. You will be updated at every step.
5. Your Vellies will be couriered to you using internet express couriers, or the courier guy, Leadtime is 1-3 working days depending on which option you choose on checkout.
How long does it take from payment and order confirmation?
- Our leadtime from order confirmation is 15 - 20 working days to make, plus 1-3 days for courier.
Why so long?
- Due to increased demand and quality issues from the past, we now don’t rush production anymore, just like good things, we take our time to perfectly make your vellies.
Do I take a size less or my current size?
- Our vellies are mostly unisex,mean they are made with a mans last and we recommend ladies to take a size less.
What if the size doesn’t fit?
- We offer free exchanges should the vellies be a size big or less.
Do I get the exact color I see on the images?
- Due to the nature of leather, not all skins are exactly the same shade as it’s a natural product, So there might be a slight difference in the actual and the image, we strive by all means that you get exactly what you or saw or very close. If we don’t have a very close shade, you will be notified before your order is made.
How do I treat my shoes?
- We highly recommend using plush products,for suede a cleaner & reviver should keep your vellies in top shape.
- For leather, we recommend using dubbin before wearing if your vellies will be used in wet areas and after a month of wearing if on normal surface.
Do you repair vellies
- Yes we offer re-soling and repair services to all our vellies.
How do I place a custom order
- You can email us the design you want and the specifications at firstname.lastname@example.org
How do I track my order?
- You can track your order via the tracking portal in our website or send us a WhatsApp on +27 60 602 8421 (Whatsapp only line)
ive just received mine and it is perfect, right size and color, im lovit!! Thank you Vellies and im certainly recommend you to everyone in Knysna.
I have two pairs, super fast delivery. Easy to please the order too. Will definately recommend
Just luuuurve my purple vellies! Good quality, quick and excellent service from Nobuntu! Will recommend you definately!
Great service,professional and reliable. Placed an order Friday afternoon, received the order today (Wednesday).
Our Showroom & Pickup Point
Monday - Friday
9 a.m - 4:30 p.m
9 a.m - 1 p.m